Our Policies are truly client-centered…
Our policies are thoughtfully prepared to support our goal of cultivating and maintaining truly client-centered care.
Please arrive 15 minutes prior to your appointment time to complete/update your client profile. Before you begin your health journey with us, sit and relax.
Considerations – Please be considerate of others who have an appointment after you by arriving on time. If you are running even a few minutes late, be courteous and call the office so that we may adjust our schedule. If you are more than 15 minutes late we consider your appointment cancelled.
Cancellations – Emergencies may arise which may require you to cancel, we are very understanding of this. We allow cancellations up to 48 hours prior to your visit via phone call or email. If you fail to notify the office or miss a scheduled appointment (Monday-Friday) you will be charged a full appointment fee. Saturday appointments require a 72 hour cancellation notice.
Gift Certificates – Certificates may be used for services and/or products. Gift certificates are non-refundable and expire one year from purchase date.
Hours of Operation – Monday through Thursday 7:30 am-5:30 pm, Friday 8:00 am-3:00 pm EST and Saturday's by appointment ONLY.
Payment – Payment is due by cash, check, credit card or gift certificate at the time of service or product purchase.
Product Research – Product research services are provided for any suggested product. The $50 research fee may be applied to that product purchase through Global Nutrition. We are happy to support any proven products which have passed pharmaceutical grade requirements.
Return Policy – All service and product sales are final.
Special Orders – Payment in advance is required for items not in stock.